Privacy & Terms

Privacy policy

Who I am

The 360 PT is run by Ryan O’Hare, a sole trader, at Fitness First, 6 Bedford Street, Covent Garden, London WC2E 9HD. I’m responsible for the personal information you share with me (the “data controller”). Contact me at ryan@the360pt.com.

What I collect

Your name, contact details and messages when you get in touch or fill in the contact form, your purchase details when you buy a pack, and anything you choose to tell me about injuries, health or medication so your training is safe and suits you.

Health information

Health information is a special category of personal data. I only use it to keep your training safe, and only with your consent, which you can withdraw at any time. Fitness First carries out its own health screening (a PAR-Q) when you join or buy a day pass, under its own privacy policy.

Why I use it

• To deliver the training you’ve bought (to perform our contract).
• To reply to your messages and arrange sessions (my legitimate interest in running the business).
• To keep the records the law requires, such as payment records for tax (a legal obligation).
• Health information: your explicit consent.

Your data is never sold.

Who it’s shared with

Only the services that help me run the business: Stripe (card payments, so your card details never reach me), Formspree (messages sent through the contact form), Cloudflare (which hosts this website), Cal.com if you book a call, and WhatsApp if you message me there. Some of these providers may process data outside the UK, with appropriate safeguards in place.

How long I keep it

Client records, including any health information, are kept for 6 years after your last session, the standard period for any legal claim. Payment records are kept for 6 years for tax. Messages from people who don’t go on to train with me are deleted within 12 months.

Images and logos

Gym photos and the Fitness First logo are used with permission from Fitness First. Qualification badges belong to CIMSPA, Functional Range Conditioning and CrossFit.

Cookies

This site doesn’t use tracking or advertising cookies.

Your rights

You can ask to see, correct or delete your personal data, ask me to restrict or stop using it, take a copy of it, or withdraw your consent, at any time, by emailing ryan@the360pt.com. If you’re unhappy with how your data is handled, you can complain to the Information Commissioner’s Office at ico.org.uk.

Terms & conditions

Clear and simple, like the training. Buying a pack, starting remote coaching or booking a session means you agree to these terms.

Packs and booking

• Packs are paid in full before your first session.
• Sessions are 60 minutes, one-to-one and booked in advance, subject to my availability.
• Packs, including gifted packs, are valid for 12 months from purchase. Unused sessions then expire.
• If injury or illness stops you training, I can pause your pack with a doctor’s note.

Cancelling

• Give at least 24 hours’ notice to cancel or move a session. Less notice, or a no-show, counts as a session used.
• In a genuine emergency, I may rebook at my discretion.
• Arrive late and the session still ends on time.
• If I cancel, we rebook at no cost to you.

Refunds

• Packs are non-refundable and non-transferable.
• The exception is a pack bought remotely, online or by invoice arranged by message, phone or email. You can cancel within 14 days of buying. Booking a session in that time counts as asking me to start, so sessions used, including any missed or cancelled late, are charged at your pack rate and the rest refunded.
• If I can no longer train you, unused sessions are refunded.

Remote coaching

• Remote coaching is paid monthly in advance and renews automatically on the same date each month until you cancel.
• There’s no contract. Cancel any time before your next payment date and you won’t be charged again. Your coaching continues until the end of the month you’ve paid for.
• Monthly payments are non-refundable, except within 14 days of first signing up. Your coaching starts straight away at your request, so if you cancel in that time I’ll refund your payment minus a fair amount for the coaching you’ve had, including any session used.
• Your monthly one-to-one session includes gym entry. It must be used within the month it belongs to. Unused sessions don’t carry over and aren’t refunded. The 24-hour cancellation rule applies.
• I’ll give you at least 30 days’ notice of any price change, so you can cancel before it applies.

Your health

• Complete Fitness First’s health questionnaire (PAR-Q) when you join or buy a day pass.
• Tell me about any injury, condition, medication or pregnancy before we start, and whenever anything changes.
• If you’re unsure whether exercise is safe for you, check with your doctor first.
• Feel unwell or in pain during a session? Tell me straight away.
• Nutrition guidance is general coaching, not medical or dietetic advice. If you have a medical condition or take medication, check any changes with your doctor.
• You train at your own risk. This doesn’t limit liability for injury caused by negligence, or anything else the law doesn’t allow to be limited.

The gym

• Sessions are at Fitness First, 6 Bedford Street, Covent Garden, London WC2E 9HD.
• You need a Fitness First membership or a day pass, and their terms and gym rules apply whenever you train there.
• Your belongings are your responsibility.

Everything else

• I’m fully insured for personal training.
• Results also depend on your effort, food, sleep and recovery, so they can’t be guaranteed.
• Your photos or results are only shared with your permission.
• Pack rates may change, but packs already bought stay at the rate you paid.
• These terms may be updated. The version here when you buy is the one that applies.
• If behaviour is abusive or unsafe, I may end our training and refund any unused sessions.
• These terms are governed by the law of England and Wales.